Support

• My pins aren't showing up on the map
  Make sure you’re on the right organization in Account → Switch org. Data is strictly scoped to the active org — reps in multi-org setups sometimes land in a different tenant than they expect.
• Follow-up reminders aren't firing
  In iOS Settings → Notifications → Knockhaus, confirm notifications are enabled. You can re-run the priming step from the Account screen.
• I'm offline — where does my work go?
  Pin drops and disposition changes are stored locally and flushed the next time you’re online. A pending-sync indicator is on its way; meanwhile you can keep working and catch up when you hit wifi.
• I want to delete my account
  In the iOS app, go to Account → Delete account. We sever access immediately and permanently purge your personal data within 30 days.
• How do I invite my team?
  Account → your 7-character org code. Reps download the app, choose “Join an organization,” and enter that code.

We publish operational status and release notes inline on the product. Major incidents also go out by email to org owners.